Need to be know about customizing the scoreboard

Steps to clearing a single user's customized scoreboard

1. Obtain the UUID of the Contact Record for the user you wish to reset.
   
   Use "SQL Query Analyzer", and launch the following command on table 'MDB':
   
   select contact_uuid from ca_contact where last_name = 'LastName'
    
2. Open a command prompt
    
3. Extract the user's Scoreboard
   
   pdm_extract -f "SELECT * FROM User_Query WHERE obj_persid = 'cnt:xxx' " > USVD.txt
   
   xxx is the UUID, this means the contact_id without the leading '0x'.
    
4. Clear the user's scoreboard
   
   pdm_load -f USVD.txt -r -v
    

This will have as result that the user doesn't have a scoreboard defined. At the moment the user logs in, he/she will get the default scoreboard.