Unicenter Service Desk

Homepage: Here

How to:

Installation of Unicenter ServiceDesk 5.5.1 (In dept asset management)
Installation of Unicenter ServiceDesk 6.0 SP1
Upgrade of Unicenter Service Desk 6 (Installation above) to r11.2
Installation of Unicenter Service Desk r11.2

Small How to's:

Changes to custom fields logged in the activity log
Need to be know about customizing the scoreboard
Adding a reference field to a table
Export List data to an Excel Document
How to reset the eIAM Admin Pasword
Notify when request is set on hold
Send an email at closure with the latest solution included

Forums:

www.paessens.org
www.helpdeskusers.com
www.servicedeskusers.com