Home 
 1. Software installation 
 Prerequisites on Server 
 Users created in OS 
 Database administrator 
 Installation of USVD 
 2. Database 
 Introduction 
 Realization 
 Customization 
 Rebuilding the database 
 3. Forms 
 Introduction 
 Realization 
 4. Technical issues 
 Formgroup ITIL 
 Accessing web site Knowledge T...  
 Setting up attachments 
 5. Data import scripts 
 Import employees 
 Import older calls 
 Activities on imported calls 
3. Forms Priority 3
Introduction
Realization
Form groups
From installation on, it has be decided to use ITIL-forms. As result 2 formgroups are in use:
  • DEFAULT
  • ITIL
New forms
No new forms have be created.
Modified forms
DEFAULT - cnt_detail
Original:
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New:
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Orginal:
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Orginal:
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Original:
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