1. Software installation
Prerequisites on Server
Users created in OS
Database administrator
Installation of USVD
2. Database
Introduction
Realization
Customization
Rebuilding the database
3. Forms
Introduction
Realization
4. Technical issues
Formgroup ITIL
Accessing web site Knowledge Tools
Setting up attachments
5. Data import scripts
Import employees
Import older calls
Activities on imported calls
About
Title
Implementation of Unicenter Service Desk ServicePlus 6.0 SP1
Subject
-
Company
-
Author
Daniel Paessens
Version
11
Comments
Gives an overview about the installation of USVD at a customer side