Home 
 1. Software installation 
 Prerequisites on Server 
 Users created in OS 
 Database administrator 
 Installation of USVD 
 2. Database 
 Introduction 
 Realization 
 Customization 
 Rebuilding the database 
 3. Forms 
 Introduction 
 Realization 
 4. Technical issues 
 Formgroup ITIL 
 Accessing web site Knowledge T...  
 Setting up attachments 
 5. Data import scripts 
 Import employees 
 Import older calls 
 Activities on imported calls 
4. Technical issues Priority 4
Formgroup ITIL
When saving the form under group ITIL, the system wasn’t able to refresh the screens for that specific form-group.
The group is called ITIL but in the screen list of form-groups in USVD mention itil. After renaming this towards ITIL it solved this issue.
Accessing web site Knowledge Tools
After installation of the software, it wasn't possible to access these web pages.
We got only the “Error 404”.
This issue is related to the changes of IIS 6.0. This application is using “ASP” pages. The utilization of these must be allowed on the IIS.
More precisely in “Web Service Extensions”. They following are now allowed for solving this issue:
  • Active Server Pages      -    Allow
  • Server Side Includes      -    Allow
Setting up attachments
Setting up attachments on a Widows Platform => TEC267883
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