Home 
 1. Software installation 
 Prerequisites on Server 
 Users created in OS 
 Database administrator 
 Installation of USVD 
 2. Database 
 Introduction 
 Realization 
 Customization 
 Rebuilding the database 
 3. Forms 
 Introduction 
 Realization 
 4. Technical issues 
 Formgroup ITIL 
 Accessing web site Knowledge T...  
 Setting up attachments 
 5. Data import scripts 
 Import employees 
 Import older calls 
 Activities on imported calls 
1. Software installation Priority 1
Prerequisites on Server
The following items were installed as pre-requisites on this server:
  • MS Windows 2003 with SP1
  • MS SQL 2000 with SP4
  • Perl 5.8
  • MS IIS 6.0
  • MS FTP
  • MS SMTP Relay
  • Backup solution
Users created in OS
The following users are created for being able to access the tool with a user-id and password. Once this server is member of a domain, are these users no longer required.
In fact, they'll replaced by same user accounts from the domain.
First name
Last name
User ID
Password
Groupmember
1
Admin
Admin1
password
Admin
1
User
User1
password
User
Database administrator
The database is installed in ‘Mixed-Mode’ concerning the security. This means that the user sa exists.
The password of these is:
           SaPassw0rd
Installation of USVD
The installation is done into drive D (Called Data).
Installation users are as follow:
ServicePlus        Passw0rd
rhduser              Passw0rd
AHD                 Passw0rd
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