The web pages served up by the CGI program are
generated by reading HTMPL files, and using them to generate HTML
dynamically. HTML template files are identified by a file suffix of
.htmpl. You can modify these template files, and thereby customize
the Unicenter Service Desk web pages.
The Four Interfaces section earlier in this
chapter describes the web interfaces supplied with Unicenter
Service Desk. There are three sets of HTMPL files supplied to
implement these interfaces, as shown in the following
table:
|
Interface
|
Directory Containing
HTMPL Files
|
|
Analyst
|
Windows: installation-directory
\bopcfg\www\htmpl
UNIX:
$NX_ROOT/bopcfg/www/htmpl
|
|
Self-Service and Guest
|
Windows: installation-directory
\bopcfg\www\cst_htmpl
UNIX:
$NX_ROOT/bopcfg/www/cst_htmpl
|
|
PDA
|
Windows: installation-directory
\bopcfg\www\pda_htmpl
UNIX:
$NX_ROOT/bopcfg/www/pda_htmpl
|
Note that the self-service and guest interfaces
use the same set of template files.
The templates dynamically modify the interface
depending on whether the current user is a known user or a guest,
using the <PDM_IF> template command documented
below.
We strongly recommend that you do not directly
modify the supplied HTMPL files. Instead, copy the file you want to
modify to the site mods directory, and modify it there. The
Unicenter Service Desk web server looks for a new form in the
appropriate site mods directory before checking the distribution
directory.
There are site mods directories for each of the
interfaces, as shown below:
|
Interface
|
Directory For
Site-Modified HTMPL Files
|
|
Analyst
|
Windows: installation-directory
\site\mods\www\htmpl
UNIX:
$NX_ROOT/site/mods/www/htmpl
|
|
Self-Service and Guest
|
Windows: installation-directory
\site\mods\www\cst_htmpl
UNIX:
$NX_ROOT/site/mods/www/cst_htmpl
|
|
PDA
|
Windows: installation-directory
\site\mods\www\pda_htmpl
UNIX:
$NX_ROOT/site/mods/www/pda_htmpl
|
The advantage of storing your modified HTMPL files
in the site mods directory is that this directory is preserved when
you install Unicenter Service Desk maintenance or a new release. In
addition, keeping your modified files in site mods while preserving
the originals ensures that you always have a correct copy of the
originally distributed HTMPL file.
You can edit the copy of the HTMPL file in the
site mods directory with any standard text editor. In addition, you
can use the Microsoft FrontPage editor to edit and preview HTMPL
forms. Unicenter Service Desk includes a set of add-in functions
for Microsoft FrontPage to make it more useful for editing HTMPL
files. Each web interface page has a primary function, as in the
table below that lists the major HTML templates. However, you can
add <PDM_FORM> blocks to any template to directly access any
web interface supported operation. For example, you can modify the
main menu to include fields for submitting a request without using
the intermediate page, or you can add search criteria fields and a
search
button to a list form:
|
Web
Page
|
HTML
Template
|
|
Main form
|
menu_frames.htmpl
|
|
Create/update request
|
detail_cr_edit.htmpl
|
|
Create/update change order
|
detail_chg_edit.htmpl
|
|
Display request detail
information
|
detail_cr_ro.htmpl
|
|
Display change order detail
information
|
detail_chg_ro.htmpl
|
|
Display list of requests
|
list_cr.htmpl
|
|
Display list of change
orders
|
list_chg.htmpl
|
|
Display announcement detail
information
|
detail_cnote_ro.html
|
|
Display list of
announcements
|
list_cnote.html
|
|
Login
|
login.htmpl
|
Note: For a complete list
of templates, view the contents of the directories mentioned
earlier.
1. Hardware Requirements
