Part of the Unicenter Service Desk web interface
is installed on your web server in the directory identified by the
CAisd property of the configuration file. This directory has five
subdirectories:
|
Subdirectory
|
Stores
|
|
css
|
Style sheets
|
|
help
|
Web interface help
|
|
img
|
Image files
|
|
scripts
|
JavaScript
|
|
sitemods
|
Site-supplied modifications
|
If you decide to create a customized version any
of the files in the css, img, or scripts directories, we strongly
recommend that you do not update the file in place. Instead, store
the file in the appropriate subdirectory of sitemods. For example,
if you decide to modify a style sheet in /CAisd/css, store your
customized version in /CAisd/sitemods/css. When the web engine
parses an HTMPL file, it automatically modifies file names
beginning with $CAisd to point to sitemods if the file exists in a
subdirectory of sitemods.
Using the sitemods directory has these
advantages:
-
It allows
you to keep a record of the distributed files you have
changed.
-
It gives
you easy access to the original version in case there is a question
or a problem.
-
It makes
the process of installing maintenance or a new release easier,
since Unicenter Service Desk installation never places anything in
the sitemods directory.
Note: There is no
sitemods/help subdirectory. Because the help data is in standard
HTML files (not HTMPL templates), the web engine cannot dynamically
change file references. If you need to customize help, you must
make your changes in /CAisd/help.
1. Hardware Requirements
