Since we're working into an ITIL environment, we want to avoid misunderstandings by using the same words everywhere.

Original

New

The following replacements has be performed:

• Original
  <td class="hdrCenter"><h2 class='page_section_header_text'>Look up my existing Requests</h2></td>
  
  Replaced by
  <td class="hdrCenter"><h2 class='page_section_header_text'>Look up my existing Incidents</h2></td>
• Original
  onmouseover="window.status = 'Create a new Request'; return true;"
  onmouseout="window.status = window.defaultStatus; return true;">Create a new Request</a>
  
  Replaced by
  onmouseover="window.status = 'Create a new Incident'; return true;"
  onmouseout="window.status = window.defaultStatus; return true;">Create a new Incident</a>
• Original
  <td class="hdrCenter"><h2 class='page_section_header_text'>Look up my existing Requests</h2></td>
  
  Replaced by
  <td class="hdrCenter"><h2 class='page_section_header_text'>Look up my existing Incidents</h2></td>
• Original
  <b>A request number:</b>
  
  Replaced by
  <b>A incident number:</b>