Home 
 1. Upgrade 
 1.1 Check hardware 
 1.2 Backup 
 1.3 Installation r11.2 
 1.4 Upgrade Wizard 
 1.5 PDM_Configure 
 2. Technical 
 2.1 CAZIPXP 
 2.2 APPLYPTF 
 2.3 Patching 
 3. Analyst 
 3.1 Costs in Change Orders 
 3.2 Business Impact in Change Orde...  
 3.3 Remove Edit button from activi...  
 4. Employee 
 4.1 Default creation: Incidents 
 4.2 Remove ability to submit knowl...  
 4.3 Change initial screen to ITIL ...  
 4.4 Limited overview of activities 
 4.5 Removal of buttons 
 4.6 Log Comments 
 4.7 View attachments 
 5. Web pages 
 5.1 Analyst 
 5.2 Employee 
5.2 Employee
detail_cr.htmpl
<PDM_IF 0>
////////////////////////////////////////////////////////////////////////////
//         Copyright (C) 2005 Computer Associates International, Inc
// as an unpublished work. This notice does not imply unrestricted or public
// access to these materials which are a trade secret of Computer Associates
// International or its subsidiaries or affiliates (together referred to as
// CA), and which may not be reproduced, used, sold or
// transferred to any third party without CA's prior written consent.
//
//                         All Rights Reserved.
//
//                       RESTRICTED RIGHTS LEGEND
// Use, duplication, or disclosure by the Government is subject to
// restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
// Technical Data and Computer Software clause at DFARS 252.227-7013.
////////////////////////////////////////////////////////////////////////////
// Module:  detail_cr.htmpl
// Created: 12/15/05
////////////////////////////////////////////////////////////////////////////
// Description:
//
//
//
////////////////////////////////////////////////////////////////////////////
//"@(#)$Id: detail_cr.htmpl,v 1.10 2006/04/13 00:07:07 tooda01 Exp $";
</PDM_IF>
<html lang="en">
<HEAD>
<PDM_PRAGMA RELEASE=110>
<PDM_INCLUDE FILE=styles.htmpl>
<SCRIPT LANGUAGE="JavaScript">
var hdrTitle = <PDM_FMT PAD=NO ESC_STYLE=C>"$args.ref_num Request Detail"</PDM_FMT>;
var hdrTitleUpd = <PDM_FMT PAD=NO ESC_STYLE=C>"$args.ref_num Update Request"</PDM_FMT>;
var hdrTitleNew = <PDM_FMT PAD=NO ESC_STYLE=C>"Create New Request $args.ref_num"</PDM_FMT>;
</SCRIPT>
<PDM_INCLUDE FILE=std_head.htmpl>
<script language="JavaScript" src="$CAisd/scripts/val_type.js"></script>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/arrow_button.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/check_submit.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/detail_form.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/img_link.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT>
<script language="JavaScript" src="$CAisd/scripts/cst_cat.js"></script>
<script language="JavaScript" src="$CAisd/scripts/msgtext.js"></script>
<script language="JavaScript" src="$CAisd/scripts/attmnt_upload.js"></script>
<script language="JavaScript" src="$CAisd/scripts/upload.js"></script>
<script language="JavaScript" src="$CAisd/scripts/cst_catitem.js"></script>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/change_cat.js"></script>
<script language="JavaScript" src="$CAisd/scripts/resultset.js"></script>
<script language="JavaScript" src="$CAisd/scripts/convert_date.js"></script>
<script language="JavaScript" src="$CAisd/scripts/check_submit.js"></script>
<SCRIPT LANGUAGE="JavaScript">
<PDM_IF "$prop.form_name_3" == "ro">
          var lnkid = -1;
          var attdata = new Array();
          var cfgAllowPopupResize = true;
          var useClose = 1;
                var require_rootcause = "$env.NX_REQUIRE_ROOTCAUSE".toUpperCase();
<PDM_IF "$args.rootcause" == "">
if (require_rootcause == "BOTH" || require_rootcause == "CLOSE")
            useClose = 0;
</PDM_IF>
</PDM_IF>
argPersistentID = "$args.persistent_id";
var argCstID = "$cst.id";
if ( ! _browser.supportsLayers )
   document.writeln('<scr' + 'ipt language="JavaScript" src="$CAisd/scripts/spellcheck.js"></scr' + 'ipt>');
function loadActions()
{
<PDM_IF "$prop.form_name_3" == "edit">
     init_properties('cr', document.main_form);
     if ('$args.KEEP.use_kd_values_fromahdtop' == '1' && "0" == "$args.id")
     {
          //This code used when creating a request from a link that was created by the HTML Editor. SDT 32942
          ahdframe.detailExtUpdate (ahdtop.KDValuesToUse);
          ahdtop.KDValuesToUse = null;
     }  
</PDM_IF>      
}    
</SCRIPT>
<PDM_INCLUDE FILE="dyn_properties.htmpl">
<script language="JavaScript" src="$CAisd/scripts/sitemods.js"></script>
</HEAD>
<BODY class=detailro onload="loadActions();">
<PDM_INCLUDE FILE="std_body.htmpl">
<script language="JavaScript">
<!--
     var maxSize=new Array("SET.description","Request Description", $args.LENGTH_description);
//-->
if (typeof ahdtop.checked_knowledge == "boolean"  && ahdtop.checked_knowledge == true)
ahdtop.checked_knowledge = false;
function change_category_func(factory)
{
    sink.show_error("");
    sink.handleEvent();
}
function check_and_save() {
  if ( window.document.forms["main_form"].elements["SET.SET.OPHONE"].value.length > 0 ||
       window.document.forms["main_form"].elements["SET.SET.OEMAIL"].value.length > 0 )
    detailSave();
  else {
    var e = document.getElementById(ophoneID);
    if ( e != null )
      e.focus();
    window.setTimeout("alertmsg(13)",1); // You must provide either a phone number or an email address
  }
}
</script>
<CENTER>
<SCRIPT LANGUAGE="JavaScript">
<PDM_MACRO NAME=dtlForm factory=cr button=false>
<PDM_IF "$prop.form_name_3" == "edit">
ImgBtnRow();
<PDM_IF  "$prop.guest_user" == 1 && "$args.id" == "0">
ImgBtnCreate("btn001", msgtext(208), "check_and_save()", "defer", 120);
<PDM_ELSE>
ImgBtnCreate("btn001", msgtext(208), "detailSave()", "defer", 120);
</PDM_IF>
ImgBtnCreate("btn002", msgtext(209), "cancel_update('$prop.form_name_2','$args.id','', 'home.htmpl')", "defer", 120);
ImgBtnCreate("btn003", msgtext(400), "check_reset()", "defer", 120);
var query_str = cfgCgi + "?SID=$prop.SID+FID=$prop.FID" +
          "+OP=CREATE_NEW+FACTORY=attmnt+KEEP.attmnt_for_edit=1+attmnt_parent=cr";
ImgBtnCreate("btn004", msgtext(448), "popupWithURL('" + query_str + "', 1)", "defer", 0);
ImgBtnEndRow();     
<PDM_ELSE>
ImgBtnRow();
<PDM_IF "$ACCESS.call_mgr" \> 1>
    <PDM_IF "$args.active" == "1" && "$args.status" != "CLREQ" &&  "$args.status" != "CL">
        <PDM_IF "$prop.guest_user" != 1>
                         <!-- ImgBtnCreate("btn001", msgtext(504), "pdm_submit('main_form','UPDATE')", "defer", 0); -->
        </PDM_IF>
                         ImgBtnCreate("btn002", msgtext(505), "add_activity_log('$args.persistent_id', true)", "defer", 0);
                         var query_str = cfgCgi + "?SID=$prop.SID+FID=$prop.FID" +
                                   "+OP=CREATE_NEW+FACTORY=attmnt+NEXT_PERSID=$args.persistent_id" +
                                   "+attmnt_parent=cr";
                         ImgBtnCreate("btn004", msgtext(448), "browseWithURL('" + query_str + "')", "defer", 0);
        <PDM_IF "$prop.guest_user" != 1>
                         function close_request()
                         {
                              var query_str = cfgCgi +
                                                  "?SID=" + cfgSID +
                                                  "+FID=" + fid_generator() +
                                                 "+FACTORY=cr" +
                                                  "+PERSID=$args.persistent_id" +
                                                  "+OP=UPDATE" +
                                                  "+AUTO_OVERRIDE_LOCK=true" +
                                                  "+EDIT_HTMPL=request_status_change.htmpl" +
                                                  "+ACTIVITY_LOG_TYPE=ST" +
                                                  "+KEEP.useClose=" + useClose;
<PDM_IF "1" == "${args.KEEP.IsPopUp:0}">
                              query_str += "+KEEP.IsPopUp=1";
</PDM_IF>
                              document.location.href=query_str;
                         }
                         ImgBtnCreate("btn003", msgtext(496), "close_request()", "defer", 0);
        </PDM_IF>
    <PDM_ELSE>
        <PDM_IF "$prop.guest_user" != 1>
              function reopen_request()
              {
                   var query_str = cfgCgi +
                                       "?SID=" + cfgSID +
                                       "+FID=" + fid_generator() +
                                   "+FACTORY=cr" +
                                       "+PERSID=$args.persistent_id" +
                                       "+OP=UPDATE" +
                                       "+AUTO_OVERRIDE_LOCK=true" +
                                       "+EDIT_HTMPL=request_status_change.htmpl" +
                                       "+ACTIVITY_LOG_TYPE=ST";
<PDM_IF "1" == "${args.KEEP.IsPopUp:0}">
                              query_str += "+KEEP.IsPopUp=1";
</PDM_IF>
                   document.location.href=query_str;
              }
              <!-- ImgBtnCreate("btn003",msgtext(498), "reopen_request()", "defer", 0); -->
        </PDM_IF>
    </PDM_IF>
</PDM_IF>
//var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + cfgFID +
//          "+OP=SHOW_DETAIL+PERSID=" + escape("$args.persistent_id");
// ImgBtnCreate("btn005", msgtext(124), "window.location.replace('"+url+"')", "defer", 0);
            ImgBtnEndRow();   
           
</PDM_IF> 
<PDM_MACRO NAME=dtlStart>
</SCRIPT>
<PDM_IF "$prop.form_name_3" == "ro">
<input type=hidden name=AUTO_OVERRIDE_LOCK VALUE=true>
<PDM_ELSE>
     <input type=hidden name=change_category value=0>   
     <INPUT TYPE=hidden NAME=SET.category VALUE="pcat:1152781">
     <INPUT TYPE=hidden NAME=SET.customer VALUE="$cst.id">
     <INPUT TYPE=hidden NAME="NEW_ATTMNTS" ID="NEW_ATTMNTS">    
     <input type="hidden" name="INPUT_FIELDS_TO_PARSE">             
     <PDM_IF $args.id>
     <PDM_ELSE>
     <input type=hidden name=AppendCustInfo value="Yes">
     </PDM_IF>
     <PDM_IF 0>
     <!-- The following PDM_IF block forces the web interface
               to send the customer back to the home page rather than
               the request read-only form.
               If you want to revert back to pre-6.0 behaviour:
           1. Copy this file to $NX_ROOT/site/mods/www/htmpl/web/customer,
           2. Remove the PDM_IF block. -->
     </PDM_IF>
     <PDM_IF "$args.id" == "">
                    <input type="hidden" name="HTMPL" value="home.htmpl">
     </PDM_IF>
</PDM_IF>
<SCRIPT LANGUAGE="JavaScript">
<PDM_IF "$prop.form_name_3" == "ro">
     <PDM_MACRO NAME=dtlStartRow>
     <PDM_MACRO NAME=dtlDate hdr="Open Date/Time" attr="open_date">
     <PDM_MACRO NAME=dtlReadonly hdr=Status attr="status">
     <PDM_MACRO NAME=dtlReadonly hdr=Priority attr="priority">
     <PDM_MACRO NAME=dtlReadonly hdr="Request Area" attr="category">
<PDM_ELSE>
     <PDM_MACRO NAME=dtlStartRow>
     detailRowHdr("Reported by");
     <PDM_IF "$prop.guest_user" == 1>
     detailSetRowData("Guest");
     <PDM_ELSE>
     detailSetRowData("$cst.combo_name");
     detailWriteRow();
     </PDM_IF>
     <PDM_IF "$prop.form_name_3" == "edit" && "$args.id" == "0">
          <PDM_MACRO NAME=dtlStartRow>
          <PDM_IF "$args.SET.OPHONE" == "">
               <PDM_SET args.SET.OPHONE="$cst.phone_number">
          </PDM_IF>
          <PDM_MACRO NAME=dtlTextbox hdr="Phone Number" attr="SET.OPHONE" size=30>  
             var ophoneID = _dtl.currID;
          
          <PDM_IF "$args.SET.OEMAIL" == "">
               <PDM_SET args.SET.OEMAIL="$cst.email_address">          
          </PDM_IF>
          <PDM_MACRO NAME=dtlTextbox hdr="Email Address" attr="SET.OEMAIL" size=30>
     </PDM_IF>
     <PDM_MACRO NAME=dtlStartRow>
     <PDM_IF "$prop.guest_user" == 1>
     get_enum_for_prio("$prop.AnonymousPrio","$args.priority");
     <PDM_ELSE>
     get_enum_for_prio("$prop.EmpPrio","$args.priority")
     </PDM_IF>
     detailDropdown("Priority", "priority","pri", 1, 20,
              true, "", "$args.priority",
                "no", "", "$args.priority",
               "", "", "no", "","None",""              
               <PDM_LIST PREFIX=list WHERE=" " FACTORY=pri>
               
     <PDM_IF "$prop.EmpPrio" : "[$list.sym]" >
     ,<PDM_FMT PAD=NO ESC_STYLE=C>"$list.sym","$list.enum"</PDM_FMT>
     </PDM_IF>
     </PDM_LIST>);
     <PDM_IF "$prop.form_name_3" == "not">
          <PDM_MACRO NAME=dtlHier hdr="Request Area" attr="category" size=30 autofill=no>
          // evt="onChange=\\\"change_category_func()\\\""
          
     </PDM_IF>
</PDM_IF>
<PDM_MACRO NAME=dtlStartRow>
<PDM_MACRO NAME=dtlTextbox hdr="Request Description" attr="description" size=100 colspan=4 rows=6 keeplinks=yes spellchk=yes make_required=yes>
          
<PDM_MACRO NAME=dtlEndTable>
</SCRIPT>
<PDM_IF "$prop.form_name_3" == "ro">
<PDM_IF 0><!-- SDT 21249: Show properties in r/o form --></PDM_IF>
               <p>
                    <table width="90%">
                         <tr><TH ALIGN=left VALIGN=baseline COLSPAN=3 CLASS=detailro>Properties</TH></tr>
                </table>
                    <table width="90%" summary="$args.ref_num Request Detail row 3 - Properties">
                         <tr>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Name</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Value</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Example</TH>
                         </tr>
<PDM_LIST SOURCE=args.properties>
                         <tr>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>$args.properties.label</TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>$args.properties.value</TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>$args.properties.sample</TD>
                         </tr>
</PDM_LIST>
                    </table>
               </p>
               <p>
                    <table width=90%>
                         <tr>
                              <TH ALIGN=left VALIGN=baseline COLSPAN=4 CLASS=detailro>History</TD>
                         </tr>
                </table>
                    <table width=90% summary="$args.ref_num Request Detail row 4 - History">
                         <tr>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Contact</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Date</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Type</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Summary</TH>
                         </tr>
<!-- SDT 8275 Different list source depending if login user can see internal logs -->
<PDM_IF $prop.view_internal == 0>
<PDM_LIST SOURCE=args.act_log>
                         <tr>
                              <td CLASS=detailro ALIGN=left VALIGN=top>
<PDM_IF "$args.act_log.type" == "INIT" || "$args.act_log.type" == "LOG" || "$args.act_log.type" == "CL"  || "$args.act_log.type" == "RE">
<PDM_FMT WIDTH=20>$args.act_log.analyst.combo_name</PDM_FMT>
                              </TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
                                   <script>
                                        date_to_string('$args.act_log.time_stamp_INT_DATE', 1);
                                   </script>
                              </TD>
<SCRIPT>
if (("$args.act_log.type.code" == "KTSOLN" || "$args.act_log.type.code" == "KTREJECT") &&
    "$args.act_log.session" != "")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "<A TITLE='Click to display Knowledge document ${$args.act_log.session:}' HREF=\"javascript:popup_window('','SHOW_DETAIL', 0, 0, 'directories=no,location=no,menubar=no,status=no,topsplash=no,menubar=no','PERSID=KD:$args.act_log.session', 'HTMPL=kt_document_view.htmpl', 'opener=simple', 'open_mode=2', 'reload=1', 'SOLUTION_OF=" + escape('$args.persistent_id') + "', 'disable_solution_survey=true', 'TICKET_FACTORY=cr', 'SOLUTION_OF_ID=$args.id')\">\n";
    alghtml += "$args.act_log.type.sym</A></TD>\n";
    document.writeln(alghtml);
}
else
{
    document.writeln("<TD CLASS=detailro ALIGN=left VALIGN=top>$args.act_log.type.sym</TD>");
}
document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
document.write(unescape('<PDM_FMT JUSTIFY=LINE ESC_STYLE=JS2>$args.act_log.description</PDM_FMT>'));
document.writeln("</td>");
</SCRIPT>
                         </tr>
</PDM_IF>
</PDM_LIST>
<PDM_ELSE> <!-- See all logs -->
<PDM_LIST SOURCE=args.act_log_all>
                         <tr>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
<PDM_FMT WIDTH=20>$args.act_log_all.analyst.combo_name</PDM_FMT>
                              </TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
                                   <script>
                                        date_to_string('$args.act_log_all.time_stamp_INT_DATE', 1);
                                   </script>
                              </TD>
<SCRIPT>
if (("$args.act_log_all.type.code" == "KTSOLN" || "$args.act_log_all.type.code" == "KTREJECT") &&
    "$args.act_log_all.session" != "")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "<A TITLE='Click to display Knowledge document ${$args.act_log_all.session:}' HREF=\"javascript:popup_window('','SHOW_DETAIL', 0, 0, 'directories=no,location=no,menubar=no,status=no,topsplash=no,menubar=no','PERSID=KD:$args.act_log_all.session', 'HTMPL=kt_document_view.htmpl', 'opener=search_tools', 'open_mode=2', 'reload=1', 'SOLUTION_OF=" + escape('$args.persistent_id') + "', 'disable_solution_survey=true', 'TICKET_FACTORY=cr', 'SOLUTION_OF_ID=$args.id')\">\n";
    alghtml += "$args.act_log_all.type.sym</A></TD>\n";
    document.writeln(alghtml);
}
else
{
    document.writeln("<TD CLASS=detailro ALIGN=left VALIGN=top>$args.act_log_all.type.sym</TD>");
}
document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
document.write(unescape('<PDM_FMT JUSTIFY=LINE ESC_STYLE=JS2>$args.act_log_all.description</PDM_FMT>'));
document.writeln("</td>");
</SCRIPT>
                         </tr>
</PDM_LIST>
</PDM_IF>
                    </table>
               </p>
<!-- <PDM_IF $args.attachments.length != 0 >
               <P>
               <TABLE WIDTH=90%>
               <TR>
                   <TH ALIGN=LEFT COLSPAN=4 class=detailro>Attachments</TD>
               </TR>
            </table>
               <TABLE WIDTH=90% summary="$args.ref_num Request Detail row 5 - Attachments">
               <TR>
                   <TH ALIGN=LEFT class=detailro scope=col>Document</TD>
                   <TH ALIGN=LEFT class=detailro scope=col>Description</TD>
                   <TH ALIGN=LEFT class=detailro scope=col>Attached On</TD>
                   <TH ALIGN=LEFT class=detailro scope=col>Status</TD>
               </TR>
               <SCRIPT>
               <PDM_LIST SOURCE=args.attachments>
                   attdata[++lnkid] = new Object();
                   attdata[lnkid].id = "$args.attachments.id";
                   attdata[lnkid].attmnt_name = unescape('<PDM_FMT ESC_STYLE=JS2>$args.attachments.attmnt_name</PDM_FMT>');
                   attdata[lnkid].orig_file_name = unescape('<PDM_FMT ESC_STYLE=JS2>$args.attachments.orig_file_name</PDM_FMT>');
                   attdata[lnkid].status = "$args.attachments.status";
               <PDM_IF "$args.attachments.link_only" != "1">
                   attdata[lnkid].cgi_path ="$args.attachments.repository.servlet_path";
                   attdata[lnkid].protocol = "servlet";
                   attdata[lnkid].server = "$args.attachments.repository.server";
                   attdata[lnkid].retrieve_path = "$args.attachments.repository.retrieve_path";
                   attdata[lnkid].file_name = "$args.attachments.file_name";
               </PDM_IF>
               document.writeln("<TR>");
               document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
                   var link = "<A HREF=\"javascript:download_exec(attdata[" + lnkid + "])\">";
                   document.write(link + '<PDM_FMT esc_style=c><PDM_FMT JUSTIFY=TRUNCATE WIDTH=40>$args.attachments.attmnt_name</PDM_FMT></PDM_FMT></A>');
               document.writeln("</TD>");
               document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
               document.write(unescape('<PDM_FMT JUSTIFY=TRUNCATE WIDTH=40 ESC_STYLE=JS2>$args.attachments.description</PDM_FMT>'));
               document.writeln("</TD>");
               document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
               document.write(date_to_string('$args.attachments.created_dt_INT_DATE', 0));
               document.writeln("</TD>");
               document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
               if ( "$args.attachments.status" == "INSTALLED" )
                   document.write("Installed");
               else if ( "$args.attachments.status" == "LINK_ONLY" )
                   document.write("Link Only");
               else if ( "$args.attachments.status" == "NOTINSTALLED" )
                   document.write("Not Installed");
               document.writeln("</TD>");
               document.writeln("</TR>");
               </PDM_LIST>
               </SCRIPT>
               </TABLE>
               </P>
</PDM_IF>          -->
<PDM_ELSE>
<!-- The properties for the EDIt form begins here  -->
<PDM_IF "" != "$args.prop0.id">
                    <table id="tblProperties">
<PDM_ELSE>
                    <table id="tblProperties" style="display: none;">
</PDM_IF>
                         <tr>
                              <th id="CatLabel">
                              </th>
                         </tr>
                    </table>
<script type="text/javascript">
if ( _browser.supportsLayers ) {
     document.writeln("<layer " +
                         "id='prop_layer' " +
                         "left='" + String(document.anchors["prop_anchor"].x) + "' " +
                         "top='" + String(document.anchors["prop_anchor"].y) + "' " +
                         "height='1400'>");
          document.writeln('<form name="prop_form">');
               document.writeln('<table border=0>');
/* Has to cover 22 properties. */
<PDM_IF "" != "$args.prop0.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop0.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop0.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop0.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop0.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop0.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop0.value' id='SET.prop0.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop0.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop1.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop1.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop1.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop1.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop1.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop1.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop1.value' id='SET.prop1.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop1.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop2.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop2.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop2.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop2.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop2.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop2.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                    document.writeln("<input name='SET.prop2.value' id='SET.prop2.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop2.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop3.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop3.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop3.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop3.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop3.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop3.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop3.value' id='SET.prop3.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop3.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop4.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop4.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop4.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop4.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop4.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop4.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop4.value' id='SET.prop4.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop4.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop5.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop5.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop5.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop5.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop5.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop5.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop5.value' id='SET.prop5.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop5.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop6.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop6.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop6.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop6.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop6.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop6.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop6.value' id='SET.prop6.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop6.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop7.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop7.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop7.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop7.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop7.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop7.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop7.value' id='SET.prop7.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop7.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop8.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop8.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop8.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop8.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop8.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop8.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop8.value' id='SET.prop8.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop8.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop9.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
     <PDM_IF 0 != $args.prop9.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop9.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop9.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop9.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop9.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop9.value' id='SET.prop9.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop9.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop10.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop10.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop10.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop10.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop10.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop10.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop10.value' id='SET.prop10.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop10.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
<PDM_IF "" != "$args.prop11.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop11.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop11.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop11.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop11.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop11.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop11.value' id='SET.prop11.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop11.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop12.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop12.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop12.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop12.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop12.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop12.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop12.value' id='SET.prop12.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop12.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
<PDM_IF "" != "$args.prop13.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop13.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop13.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop13.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop13.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop13.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop13.value' id='SET.prop13.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop13.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop14.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop14.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop14.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop14.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop14.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop14.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop14.value' id='SET.prop14.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop14.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop15.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop15.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop15.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop15.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop15.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop15.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop15.value' id='SET.prop15.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop15.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
<PDM_IF "" != "$args.prop16.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop16.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop16.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop16.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop16.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop16.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop16.value' id='SET.prop16.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop16.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop17.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop17.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop17.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop17.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop17.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop17.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop17.value' id='SET.prop17.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop17.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop18.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop18.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop18.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop18.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop18.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop18.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop18.value' id='SET.prop18.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop18.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
<PDM_IF "" != "$args.prop19.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop19.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop19.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop19.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop19.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop19.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop19.value' id='SET.prop19.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop19.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop20.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop20.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop20.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop20.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop20.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop20.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop20.value' id='SET.prop20.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop20.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF "" != "$args.prop21.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop21.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop21.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop21.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop21.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop21.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop21.value' id='SET.prop21.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop21.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
<PDM_IF "" != "$args.prop22.id">
                    document.writeln('<tr>');
                         document.writeln('<td valign=top>');
    <PDM_IF 0 != $args.prop22.required>
                              document.writeln('<span class=requiredlabeltext><label for="SET.prop22.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop22.label"</PDM_FMT> + cfgIndRequired + '</label></span>');
     <PDM_ELSE>
                              document.writeln('<span class=labeltext><label for="SET.prop22.value">' + <PDM_FMT ESC_STYLE=C>"$args.prop22.label"</PDM_FMT> + '</label></span>');
     </PDM_IF>   
                         document.writeln('</td>');
                         document.writeln('<td valign=top>');
                         document.writeln("<input name='SET.prop22.value' id='SET.prop22.value' tabindex=" + _dtl.tabIndex + " value='" + <PDM_FMT ESC_STYLE=C>'$args.prop22.value'</PDM_FMT> + "'>");
                         document.writeln('</td>');
                    document.writeln('</tr>');
<PDM_IF 0><!-- Prop22 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop21 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop20 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop19 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop18 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop17 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop16 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop15 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop14 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop13 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop12 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop11 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop10 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop9 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop8 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop7 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop6 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop5 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop4 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop3 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop2 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop1 --></PDM_IF></PDM_IF>
<PDM_IF 0><!-- Prop0 --></PDM_IF></PDM_IF>
               document.writeln('</table>');
          document.writeln('</form>');
     document.writeln('</layer>');
<PDM_IF 0><!-- Properties for NS4 --></PDM_IF>
}
</script>                 
</PDM_IF>
<PDM_MACRO NAME=dtlEnd>
</CENTER>
<PDM_INCLUDE FILE=std_footer.htmpl>
</BODY>
</HTML>
<PDM_WSP>
home.htmpl
<PDM_IF 0>
////////////////////////////////////////////////////////////////////////////
//         Copyright (C) 2002 Computer Associates International, Inc
// as an unpublished work. This notice does not imply unrestricted or public
// access to these materials which are a trade secret of Computer Associates
// International or its subsidiaries or affiliates (together referred to as
// CA), and which may not be reproduced, used, sold or
// transferred to any third party without CA's prior written consent.
//
//                         All Rights Reserved.
//
//                       RESTRICTED RIGHTS LEGEND
// Use, duplication, or disclosure by the Government is subject to
// restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
// Technical Data and Computer Software clause at DFARS 252.227-7013.
////////////////////////////////////////////////////////////////////////////
// Module:  employee/home.htmpl
// Created: 08/09/02
////////////////////////////////////////////////////////////////////////////
// Description:
//
//   This is the default page that get loaded into the employee interface.
//   It should contain a means of navigating to the various features
//   that are accessible by internal employees.
////////////////////////////////////////////////////////////////////////////
// $Id: home.htmpl,v 1.122 2006/04/18 00:25:38 tooda01 Exp $
//

</PDM_IF>
<PDM_PRAGMA RELEASE=110>
<pdm_wsp preview="OP=menu">
<html lang="en">     <HEAD>
<script>var form_title = "$ProductName";</script>
<PDM_INCLUDE FILE="std_head.htmpl">
          <script language="JavaScript" src="$CAisd/scripts/cst_fldrtree.js"></script>          
          <script>
          function has_knowledge_been_checked()
          {
          if(ahdtop.checked_knowledge == false)
          prompt_for_knowledge();
          else
          prompt_for_knowledge_backfill();
          }

               function Cnote(date, text,type) { this.date = date; this.text = text; this.type=type; }
               var arr_cnote = new Array();
<PDM_IF "$prop.guest_user" != 1>
//Employee User
     <PDM_IF $cst.location == "" && $cst.organization == "" >
          <PDM_IF $prop.view_internal == 1>
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND (organization IS NULL AND location IS NULL)" domset=cnote_list_desc_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>
          <PDM_ELSE>
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND (organization IS NULL AND location IS NULL)" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>
          </PDM_IF>
     <PDM_ELIF $cst.location == "" && $cst.organization != "" >
          <PDM_IF $prop.view_internal == 1>   
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((organization = U'$cst.organization') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>          
          <PDM_ELSE>
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((organization = U'$cst.organization') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>
          </PDM_IF>
     <PDM_ELIF $cst.location != "" && $cst.organization == "" >
          <PDM_IF $prop.view_internal == 1>   
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location = U'$cst.location') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>          
          <PDM_ELSE>
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location = U'$cst.location') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>
          </PDM_IF>
     <PDM_ELSE>

          <PDM_IF $prop.view_internal == 1>   
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location IS NULL OR location = U'$cst.location') AND (organization IS NULL OR organization = U'$cst.organization'))" domset=cnote_list_desc_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>          
          <PDM_ELSE>
               <PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location IS NULL OR location = U'$cst.location') AND (organization IS NULL OR organization = U'$cst.organization'))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
                    arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
               </PDM_LIST>
          </PDM_IF>
     </PDM_IF>             
<PDM_ELSE>
// Guest User
     <PDM_LIST PREFIX=list FACTORY=cnote LENGTH=5 WHERE="active=1 AND (organization IS NULL AND location IS NULL)" DOMSET=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
          arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", unescape("$list.text"),"$list.cnote_type");
     </PDM_LIST>
</PDM_IF>           

            /* Init announcements should determine the height of the announcements table cell
             * and set the div height to be EXACTLY that.
             * Then
             */
            function ResizeCnoteCells()
            {
                var cell = document.getElementById("idCnoteCell");
                var div = document.getElementById("idCnoteDiv");
                var head = document.getElementById("idCnoteHead");
                var body = document.getElementById("idCnoteBody");
                //var tail = document.getElementById("idCnoteTail");
               
                // Commented out - We want the "Announcements and Top Solutions" section to have as much room as necessary
                //body.style.height = String(cell.offsetHeight - head.offsetHeight /*- tail.offsetHeight*/) + "px";
                //div.style.height = String(cell.offsetHeight) + "px";
            }
           
            function InitAnnouncements()
            {
                ResizeCnoteCells();
                var body = document.getElementById("idCnoteBody");

                for (var i = 0; i < arr_cnote.length; i++)
                {
                    var p = document.createElement("p");
                    p.style.fontSize = "0.8em";
                    var dateText = arr_cnote[i].date;
                    if (arr_cnote[i].type == 1) {
                       p.className = "advisory";
                       dateText += ahdtop.cfgIndAdvisory;
                    }
                    else if (arr_cnote[i].type == 2) {
                       p.className = "emergency";
                       dateText += ahdtop.cfgIndEmergency;
                    }
                    var b = document.createElement("b");
       
                    b.appendChild(document.createTextNode(dateText));
                    p.appendChild(b);
                    p.appendChild(document.createElement("br"));

                    var exp = new RegExp(".*", "g");
                    exp.multiline = true;
                    var result = arr_cnote[i].text.match(exp);
                    for (var j = 0; j < result.length; j++)
                    {
                        if (result[j].length > 0)
                        {
                            if (j > 0)
                                p.appendChild(document.createElement("br"));
                            if (result[j].match(/<*>/i))
                            {
                                var span = document.createElement("span");
                                span.innerHTML = result[j];
                                p.appendChild(span);
                            }
                            else
                                p.appendChild(document.createTextNode(result[j]));
                        }
                    }

                    body.appendChild(p);
                }
                var e = document.getElementById("ebrsearch");
                if ( e != null )
                  e.focus();
               }
               
               
               
               /////////////////////////////////////////////////////////////////////
               // FUNCTION do_soln_search_from_button
               //        Perform a keyword search by hitting the GO button
               /////////////////////////////////////////////////////////////////////
               function do_soln_search_from_button()
               {
                    var keywordForm = document.forms['keywordSearch'];
                    var ebr_search_text = keywordForm.elements["QBE.IN.ebr_search_text"].value;
                    
                    if (ebr_search_text.length == 0) {
                    // Force the user to enter something
                         alertmsg(724);
                         return false;                       
                    }
                    else {
                         keywordForm.elements["DOMSET"].value = "KD_list_ebr_RELEVANCE";
                         keywordForm.elements["KEEP.cur_sort_key"].disabled = true;
                         keywordForm.elements["QBE.IN.ebr_search_text"].value = ebr_search_text;
                         keywordForm.elements["KEEP.categoryID"].value = "-1";
                         keywordForm.elements["KEEP.relationalID"].value = "1";
                         keywordForm.elements["KEEP.categoryPath"].value = "All";
                         
                         submit_keywordSearch_form();
                    }                                                                                                                                                               
                              
               }
               
               
               /////////////////////////////////////////////////////////////////////
               // FUNCTION do_soln_search
               //        Perform a keyword search
               /////////////////////////////////////////////////////////////////////
               function do_soln_search()
               {
                    var keywordForm = document.forms['keywordSearch'];
                    var ebr_search_text = keywordForm.elements["QBE.IN.ebr_search_text"].value;
                    
                    if (ebr_search_text.length == 0) {
                         <PDM_IF "$env.NX_KT" == "Yes">         
                              keywordForm.elements["DOMSET"].value = "KD_list_web_BU_RESULT_DESC";
                              keywordForm.elements["KEEP.initial_ebr"].value = "0";
                              
                              var addlWhere = "ACTIVE_STATE=0";//Since we do not want to fire index_doc)links query when selecting KDs under top
                              keywordForm.elements["ADDITIONAL_WHERE"].value = addlWhere;                         
                              keywordForm.elements["KEEP.categoryID"].value = "1";
                              
                              // Disable ebr-related fields if we are not executing an ebr search
                              for ( i = keywordForm.elements.length - 1; i > 0; i-- ) {
                                   var e = keywordForm.elements[i];
                                   if ( e.name.match(/ebr_/)) {
                                        e.disabled = true;
                                   }
                              }
                              
                              keywordForm.elements["KEEP.relationalID"].value = "1";
                              keywordForm.elements["KEEP.categoryPath"].value = "All";
                         </PDM_IF>                       
                    }
                    else {
                         keywordForm.elements["DOMSET"].value = "KD_list_ebr_RELEVANCE";
                         keywordForm.elements["KEEP.cur_sort_key"].disabled = true;
                         keywordForm.elements["QBE.IN.ebr_search_text"].value = ebr_search_text;
                         keywordForm.elements["KEEP.categoryID"].value = "-1";
                         keywordForm.elements["KEEP.relationalID"].value = "1";
                         keywordForm.elements["KEEP.categoryPath"].value = "All";
                    }                                                                                                                                      
                                        
                    submit_keywordSearch_form();
               }
               
               function OpenDocumentViewer(doc_id)
               {
                    // Open document in the main screen
                    var fid = fid_generator();
                    var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + fid + "+OP=SHOW_DETAIL+PERSID=KD:" + doc_id + "+HTMPL=kt_document_view.htmpl+opener=simple+open_mode=0+KEEP.SCROLLING=1";
                    url += "+KEEP.DOMSET=KD_list_web_BU_RESULT_DESC";
                    url += "+KEEP.cur_sort_key=BU_RESULT";
                    url += "+KEEP.initial_ebr=0";
                    document.location.href = url;    
               }
               
               function viewBookmarks() {
                    var form = document.forms["keywordSearch"];
                    form.elements["DOMSET"].value = "KD_list_web_BU_RESULT_DESC";
                    form.elements["KEEP.initial_ebr"].value = "0";
                    form.elements["KEEP.from_bookmark"].value = "1";
                    form.elements["ADDITIONAL_WHERE"].value = "BM_LINKS.USER_ID=U'$cst.id' and ACTIVE_STATE=0";
                    
                    // Disable ebr-related fields if we are not executing an ebr search
                    for ( i = form.elements.length - 1; i > 0; i-- ) {
                         var e = form.elements[i];
                         if ( e.name.match(/ebr_/)) {
                              e.disabled = true;
                         }
                    }
                    
                    submit_keywordSearch_form();
               }
               
               function submit_keywordSearch_form() {
                    var fid = fid_generator();
                    var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + fid;
                    var form = document.forms["keywordSearch"];
                    for (var i=0; i < form.elements.length; i++)
                    {
                         var element = form.elements[i];
                         if (!element.disabled)
                         {
                              var name = element.name;
                              var value = element.value;
                              url += "+" + name + "=" + escape(value);
                         }
                         else if (element.name == "QBE.IN.ebr_search_text")
                         {
                              element.disabled = false;
                         }
                    }
                    document.location.href = url;    
               }              
          </script>
          <script language="JavaScript" src="$CAisd/scripts/sitemods.js"></script>
     </head>
     
     <body class=emp style="font-size:0.8em;" onunload="return close_knowledge_window();">
<PDM_INCLUDE FILE="std_body.htmpl">
<br>   
<table width="100%" border=0 cellpadding=5>
     <col>
     <col style="width: 10px;">
     <col>
     <tr>
          <td width="50%" height="100%" valign=top>
                              <table width="100%" cellpadding=0 cellspacing=0 border=0>
                                   <tr>
                                        <td>
                                             <table width='100%' border='0' cellspacing='0' cellpadding='0'>
                                                  <tr>
                                                            <td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png'width='4' height='22'></td>
                                                       <td class="hdrCenter"><h2 class='page_section_header_text'>Search for a Solution</h2></td>
                                                            <td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                                  </tr>
                                               </table>
                                        </td>
                                   </tr>
                                   <tr>
                                        <td class=page_section>                                                                                        
                                             <table width='100%' border='0' cellspacing='0' cellpadding='0'>
                                                <tr>
                                                       <td style="padding-left: 15px;">
                                                       <span style="font-size:0.8em;">
                                             <b><label for="ebrsearch">Search for a solution using keywords</label>:</b><br>
                                             </span>   
                                                       </td>
                                                  </tr>
                                             </table>                                 
<PDM_FORM name="keywordSearch" onsubmit="do_soln_search_from_button(); return false;">                                         
                                             <nobr>
                                                  <input type="hidden" name="OP" value="SEARCH">
                                                  <input type="hidden" name="FACTORY" value="KD">
                                                  <input type="hidden" name="HTMPL" value="list_KD.htmpl">
                                                  <input type="hidden" name="DOMSET" value="">
                                                  <input type="hidden" name="ADDITIONAL_WHERE" value="ACTIVE_STATE=0">
                                                  
                                                  <PDM_IF "$prop.EBR_SEARCH_DEF_MODE" == "1">
                                                       <input type="hidden" name="QBE.EQ.ebr_search_type" value="NLS">
                                                  <PDM_ELSE>                   
                                                       <input type="hidden" name="QBE.EQ.ebr_search_type" value="KEYWORDS">
                                                  </PDM_IF>
                                                  
                                                  <PDM_IF "$prop.EBR_SEARCH_OR_AND_EXACT" == "2">
                                                       <input type="hidden" name="QBE.EQ.ebr_match_type" value="ALL">
                                                  <PDM_ELIF "$prop.EBR_SEARCH_OR_AND_EXACT" == "3">
                                                       <input type="hidden" name="QBE.EQ.ebr_match_type" value="EXACT">
                                                  <PDM_ELSE>
                                                       <input type="hidden" name="QBE.EQ.ebr_match_type" value="ANY">
                                                  </PDM_IF>
                                                  
                                                  <input type="hidden" name="QBE.EQ.ebr_search_in" value="$prop.EBR_SEARCH_FIELDS">
                                                  <input type="hidden" name="QBE.EQ.ebr_fuzziness" value="MINI">
                                                  <input type="hidden" name="QBE.EQ.ebr_order" value="RELEVANCE">
                                                  <input type="hidden" name="QBE.EQ.ebr_primary_order" value="RELEVANCE">
                                                  <input type="hidden" name="QBE.EQ.ebr_order_direction" value="DESC">
                                                  <input type="hidden" name="KEEP.cur_sort_key" value="BU_RESULT">
                                                  <input type="hidden" name="KEEP.categoryRadio" value="checked">
                                                  <input type="hidden" name="KEEP.categoryID" value="-1">
                                                  <input type="hidden" name="KEEP.relationalID" value="1">
                                                  <input type="hidden" name="KEEP.categoryPath" value="All">                                            
                                                  <input type="hidden" name="KEEP.initial_ebr" value="1">
                                                  <input type="hidden" name="KEEP.resume_ticket" value="0">
                                                  <input type="hidden" name="KEEP.from_bookmark" value="0">
                                                  <BR>
                                                  <TABLE>
                                                  <TR>
                                                  <TD></TD><TD></TD><TD></TD>
                                                  <TD>
                                                  <input type="text" size=35 id="ebrsearch" name="QBE.IN.ebr_search_text"onfocus="this.className='focusField';" onblur="this.className='';">
                                                  <PDM_IF "$env.NX_SUPPRESS_FAQ_COUNT_CST_EMP_UI" == "0">
                                                       <input type="hidden" value="0" name="NO_COUNT">
                                                  <PDM_ELSE>
                                                       <input type="hidden" value="1" name="NO_COUNT">
                                                  </PDM_IF>                                                                                                                 
                              
                                                  </TD>
                                                  <TD>
                                                       <SCRIPT>
                                                            ImgBtnCreate("btn1", msgtext(486), "javascript:do_soln_search_from_button();",true,0,"Go search for a solution using keywords");
                                                       </SCRIPT>
                                                  </TD>
                                                  </TR>
                                                  </TABLE>
                                             </nobr>
                                             
</PDM_FORM>                                                                                                           
<PDM_IF "$env.NX_KT" == "Yes" && "$prop.guest_user" != 1>
                                   <table width="100%" cellpadding=0 cellspacing=0 border=0>  
                                   <td style="padding-left: 15px;">                                  
                                   <SCRIPT LANGUAGE="Javascript">                           
                                        // Do not display a link to view Bookmarks unless the user has permissions to add bookmarks
                                        if (ahdtop.CanUserPerformAction("ROLE_BOOKMARKS")) {                                            
                                             document.writeln("<a class=emp href='javascript:viewBookmarks()'>My Bookmarks</a><br>");
                                        
                                        }
                                   </SCRIPT>
                                   </TD>
                                   </TABLE>
</PDM_IF>
<PDM_IF "$prop.guest_user" != 1>
                                   <table width="100%" cellpadding=0 cellspacing=0 border=0>  
                                   <td style="padding-left: 15px;">
                                   <SCRIPT LANGUAGE="Javascript">
                                        // Do not display a link to submit knowledge unless the user has the proper permissions
                                        if (ahdtop.CanUserPerformAction("ROLE_SUBMIT_KNOWLEDGE")) {

                                             // Dont show the attachment field if the user does not have the proper permission
                                             if (ahdtop.CanUserPerformAction("ROLE_SUBMIT_KNOWLEDGE_ATTACHMENTS")){
                                                  var iCanAttach = 1;                                     
                                             }
                                             else{
                                                  var iCanAttach = 0;
                                             }
                                             document.writeln("<a class=emp href='" + cfgCgi + "?SID=" + cfgSID + "+FID=" + cfgFID + "+OP=CREATE_NEW+FACTORY=KD+KEEP.ATTACHMENT=" + iCanAttach + "'>Submit Knowledge</a>");                      
               
                                        }
                                   </SCRIPT>
                                   </TD>
                                   </TABLE>
</PDM_IF>
                                   </td>
                                   </tr>
<PDM_IF "$env.NX_SD" != "Yes">
                                   <tr>
                                        <td class=page_section>
                                             <table border=0 cellspacing=0 cellpadding=0 width="100%">
                                                  <tr>
                                                       <th class=emp style="padding: 2px 5px 2px 5px;">
                                                            Top Solutions
                                                            &nbsp;&nbsp;
                                                            <b>(</b><a
href="javascript:document.forms['keywordSearch'].elements['QBE.IN.ebr_search_text'].value='';do_soln_search();"
                                                                    class=emp style='font- size:1.0em;'                                               
                                                                      onmouseover="window.status = 'Browse more solutions';"
                                                                      onmouseout="window.status = window.defaultStatus;">Browse more
solutions</a><b>)</b>
                                                       </th>
                                                  </tr>
                                             </table>
                                        </td>
                                   </tr>
                                   <tr>
                                        <td class=page_section>
                                             <PDM_IF "$args.FAQIDs" != "">
                                             <table border=0 cellspacing=0 cellpadding=3 width="100%" class="table">       
                                                  <PDM_LIST PREFIX=list LENGTH=$prop.TOP_SOLUTION_COUNT WHERE="id in ($args.FAQIDs)" ORDER_BY="BU_RESULT DESC, MODIFY_DATE DESC" FACTORY="KD">
                                                       <tr CLASS="results0">
                                                            <td>
                                                                 <div style="padding-left: 15px; padding-right: 5px;">
                                                                      <a class=emp style='font-size:1.0em;' href="javascript:OpenDocumentViewer('$list.id')">
                                                                           <PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$list.TITLE</PDM_FMT>
                                                                      </a>
                                                                 </div>
                                                            </td>
                                                       </tr>
                                                  </PDM_LIST>
                                             </table>
                                             </PDM_IF>
                                        </td>
                                   </tr>
</PDM_IF>                                      
                    <PDM_IF "$env.NX_KT" == "Yes">
                    <tr>
                         <td>                            
                        <br>
                              <table border=0 cellspacing=0 cellpadding=0 width="100%">
                                   <tr>
                                        <td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                        <td class="hdrCenter"><h2 class='page_section_header_text'>Top Solutions</he></td>
                                        <td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                   </tr>
                              </table>                            
                         </td>
                    </tr>
                    <tr>
                         <td class=page_section valign=top height="100%">
                              <table border=0 cellspacing=1 cellpadding=3 width="100%" class=table>
                                   <tr class="results1">
                                        <td>                                 
                                                  <div id="idTop" align=right>
                                                  <b>(</b><a href="javascript:document.forms['keywordSearch'].elements['QBE.IN.ebr_search_text'].value='';do_soln_search();"
                                                            class=emp style='font- size:1.0em;'                                                  
                                                            onmouseover="window.status = 'Browse more solutions';"
                                                            onmouseout="window.status = window.defaultStatus;">Browse more
solutions</a><b>)</b>
                                                  </div>
                                        </td>
                                   </tr>
                                        <PDM_IF "$args.FAQIDs" != "">
                                             <PDM_LIST PREFIX=list LENGTH=$prop.TOP_SOLUTION_COUNT WHERE="id in ($args.FAQIDs)" ORDER_BY="BU_RESULT DESC, MODIFY_DATE DESC" FACTORY="KD">
                                             <tr class="results1">
                                                  <td>
                                                       <div style="padding-left: 15px; padding-right: 5px;">
                                                            <a class=emp style='font-size:1.0em;' href="javascript:OpenDocumentViewer('$list.id')">
                                                                 <PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$list.TITLE</PDM_FMT>
                                                            </a>
                                                       </div>
                                                  </td>
                                             </tr>
                                             </PDM_LIST>
                                        </PDM_IF>
                              </table>
                         </td>
                    </tr>   
                    </PDM_IF>
               </table>
          </td>
<PDM_IF "$env.NX_SD" == "Yes">    
          <td class=emp width="10px"></td>
          <td class=emp valign=top height="100%">
               <table border=0 width="100%" height="100%" cellpadding=0 cellspacing=0>
<PDM_IF "$env.NX_SD" == "Yes">
                    <tr>
                         <td>                                      
                              <table width='100%' border='0' cellspacing='0' cellpadding='0'>
                                        <tr>
                                            <td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                            <td class="hdrCenter"><h2 class='page_section_header_text'>Incident Support</h2></td>
                                            <td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                        </tr>
                                   </table>
                         </td>                                                    
                    </tr>
                    <tr>
                         <td class=page_section>
                                   <table width="100%" cellpadding=0 cellspacing=0 border=0>
                                   
<PDM_IF "${args.ref_num:}" != "">
                                   <tr>
                                        <td style="padding-left: 15px;">
<PDM_LINK OP="SHOW_DETAIL"
            PERSID="$args.persistent_id"
            onmouseover="window.status = 'View Incident #$args.ref_num'; return true;"
            onmouseout="window.status = window.defaultStatus; return true;">
          <span class=alertmsg style="font-size:0.8em;">Incident $args.ref_num created. Click here to view.</span></PDM_LINK>
                                        </td>
                                   </tr>
<PDM_ELIF "${args.chg_ref_num:}" != "">
                                   <tr>
                                        <td style="padding-left: 15px;">
<PDM_LINK OP="SHOW_DETAIL"
            PERSID="$args.persistent_id"
            onmouseover="window.status = 'View Change Order #$args.chg_ref_num'; return true;"
            onmouseout="window.status = window.defaultStatus; return true;">
          <span class=alertmsg style="font-size:0.8em;">Change Order $args.chg_ref_num created. Click here to view.</span></PDM_LINK>
                                        </td>
                                   </tr>                                 
</PDM_IF>
                                   <tr>
                                        <td style="padding-left: 15px;">
<PDM_FORM class=emp name="frmOpenNew">
                                                  <input type="hidden" name="OP" value="CREATE_NEW">
                                                  <input type="hidden" name="FACTORY" value="cr">
                                                  <input type="hidden" name="CREATE_ALG" value="LOG">
                                                  <input type="hidden" name="ALG_PRESET" value="description">
                                                  <a href="javascript: has_knowledge_been_checked();"
                                                     class=emp style="font-size:0.8em;"
                                                     onmouseover="window.status = 'Create a new Incident'; return true;"
                                                     onmouseout="window.status = window.defaultStatus; return true;">Create a new Incident</a>
</form>
                                        </td>
                                   </tr>
<PDM_IF "$ACCESS.change_mgr" \> 1>     
     <tr>
     <td style="padding-left: 15px;">
         <PDM_LINK OP=CREATE_NEW FACTORY=chg class=emp style="font-size:0.9em;" onmouseover="window.status = 'Create a new Change Order'; return true;" onmouseout="window.status = window.defaultStatus; return true;">Create a new Change Order</PDM_LINK>
     </td>
     </tr>
</PDM_IF>

                                   <tr>
                                             <td style="padding-left: 15px;">
<PDM_LINK OP="JUST_GRONK_IT"
       HTMPL="about.htmpl"
       class=emp style="font-size:0.9em;"
       onmouseover="window.status = 'About'; return true;"
       onmouseout="window.status = window.defaultStatus; return true;">Service Desk contact information and hours of operation</PDM_LINK>
                                        </td>
                                   </tr>
                              </table>
                         </td>
                    </tr>
</PDM_IF>                  
<PDM_IF "$prop.guest_user" != "1" && "$env.NX_SD" == "Yes">
                    
                    <tr>
                     <td>
                        <br>
                              <table width="100%" cellpadding=0 cellspacing=0 border=0>
                                   <tr>
                                        <td>                                      
                                             <table width='100%' border='0' cellspacing='0' cellpadding='0'>
                                                  <tr>
                                                            <td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                                       <td class="hdrCenter"><h2 class='page_section_header_text'>Look up my existing Incidents</h2></td>
                                                            <td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                                  </tr>
                                               </table>
                                        </td>                                                    
                                   </tr>
                                   <tr>
                                        <td class=page_section>
                                             <table width='100%' border='0' cellspacing='0' cellpadding='0'>
                                                <tr>
                                                       <td style="padding-left: 15px;">
<PDM_SCOREBOARD>
                                                       </td>
                                                  </tr>
                                             </table>
                                             <table border=0 width="100%" cellpadding=5 cellspacing=0>
                                                  <tr>
                                                       <td COLSPAN=2 style="padding-left: 15px;">
                                                            <span style="font-size:0.8em;">
                                                            <b>OR - If you know the number, please enter:</b>
                                                            </span>
                                                       </td>
                                                  </tr>
                                                  <tr>
                                                       <td style="padding-left: 15px;">
                                                            <span style="font-size:0.8em;">
                                                            <b>A incident number:</b>
                                                            </span>
<PDM_FORM class=emp name="frmSearch" onsubmit="return doSearch();">
                                                  <input type="hidden" name="OP" value="SEARCH">
                                                  <input type="hidden" name="FACTORY" value="cr">
                                                  <input type="hidden" name="SKIPLIST" value="1">
                                                  <input type="hidden" name="QBE.EQ.customer" value="$cst.id">
                                                  <input type="hidden" name="QBE.EQ.ref_num" value="">
                                                  <nobr>
                                                  <TABLE>
                                                  <TR>
                                                  <TD>
                                                  <input type="text" id="crnum" name="number" title="Incident Number" onfocus="this.className='focusField';" onblur="this.className='';">
                                                  </TD>
                                                  <TD>
                                                       <SCRIPT>
                                                            ImgBtnCreate("btn2", msgtext(486), "javascript: (doSearch() == true ? document.forms['frmSearch'].submit() : void(0))",true,0,"Go display specified incident");
                                                       </SCRIPT>
                                                  </TD>
                                                  </TR>
                                                  </TABLE>
                                                  </nobr>
</PDM_FORM>
                                                       </td>
<!--                                             <script language="JavaScript">
                                                  if ( _browser.supportsLayers )
                                                  document.writeln("</tr><tr>");
                                             </script>
                                                       <td>
                                                       <span style="font-size:0.8em;">
                                                       <b>OR a change order number:</b>
                                                       </span>
<PDM_FORM class=emp name="frmSearchChg" onsubmit="return doSearchChg();">
                                                  <input type="hidden" name="OP" value="SEARCH">
                                                  <input type="hidden" name="FACTORY" value="chg">
                                                  <input type="hidden" name="SKIPLIST" value="1">
                                                  <input type="hidden" name="QBE.EQ.requestor" value="$cst.id">
                                                  <input type="hidden" name="QBE.EQ.chg_ref_num" value="">
                                                  <nobr>
                                                  <TABLE>
                                                  <TR>
                                                  <TD>
                                                  <input type="text" id="chgnum" name="number" title="Change Order Number" onfocus="this.className='focusField';" onblur="this.className='';">
                                                  </TD>
                                                  <TD>
                                                       <SCRIPT>
                                                            ImgBtnCreate("btn3", "Go[*X]", "javascript: (doSearchChg() == true ? document.forms['frmSearchChg'].submit() : void(0));",true,0,"Go display specified change order");
                                                       </SCRIPT>
                                                  </TD>
                                                  </TR>
                                                  </TABLE>
                                                  </nobr>
</PDM_FORM> -->
                                                       </td>
                                                  </tr>
                                             </table>
                                        </td>
                                   </tr>
                              </table>
                         </td>
                    </tr>
</PDM_IF>

                    <tr>
                         <td>
                        <br>
                              <div id="idCnoteHead">
                                   <table border=0 cellspacing=0 cellpadding=0 width="100%">
                                        <tr>
                                             <td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                             <td class="hdrCenter"><h2 class='page_section_header_text'>Announcements</h2></td>
                                             <td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
                                        </tr>
                                   </table>
                              </div>
                         </td>
                    </tr>
                    <tr>
                         <td class=page_section id="idCnoteCell" valign=top height="100%">
                              <div id="idCnoteDiv">                                  
                                   <div id="idCnoteBody" style="overflow: auto; padding-left: 15px; padding- right: 5px; font-size:0.9em;">
                                   </div>
          <div id="idCnotelink" align=right>                      
          <b>(</b><PDM_LINK OP="JUST_GRONK_IT"
            HTMPL="bin_form_np.htmpl"
            id="idMoreCnote"
            class=emp
            onmouseover="window.status = 'More announcements'; return true;"
            onmouseout="window.status = window.defaultStatus; return true;"><span style='font- size:1.0em;'>Show All Announcements</span></PDM_LINK><b>)</b>
            </div>
<script>
     if (! _browser.supportsDOM)
     {
          for (var e = 0; e < arr_cnote.length; e++)
               document.writeln("<p><b>" + arr_cnote[e].date + "</b><br>" + arr_cnote[e].text + "</p>");
     }
     else
     {
          window.onload = InitAnnouncements;
     }
</script>
                              </div>
                         </td>
                    </tr>

               </table>
          </td>
                    
</PDM_IF>
     </tr>
</table>
<PDM_INCLUDE FILE="std_footer.htmpl">
     </body>
</html>
list_cr.htmpl
<PDM_IF 0>
$Id: list_cr.htmpl,v 1.33 2005/01/26 18:29:06 versa01 Exp $
list_cr.htmpl
WHEN PRESENTED:
     When we need to display a list of Call Requests.
</PDM_IF>
<html lang="en"><HEAD>
<PDM_PRAGMA RELEASE=110>
<PDM_INCLUDE FILE="std_head.htmpl">
<SCRIPT>
var argBackfillField = '$args.KEEP.backfill_field';
var argBackfillForm = '$args.KEEP.backfill_form';
var argSearchSqlClause = '<PDM_FMT PAD=NO ESC_STYLE=C>$args.search_sql_clause</PDM_FMT>';
var argSearchWhereClause = '<PDM_FMT PAD=NO ESC_STYLE=C>$args.search_where_clause</PDM_FMT>';
var argSaveSqlClause = '<PDM_FMT PAD=NO ESC_STYLE=C>$args.KEEP.save_sql_clause</PDM_FMT>';
<PDM_IF "${current:n/a}" == "n/a">
var searchFilterInitialState = "show";
<PDM_ELSE>
var cfgCurrent = '$current';
var cfgTotal = '$total';
var cfgRecordCount = '$record_count';
var cfgStart = '$start';
var cfgLength = '$length';
</PDM_IF>
var cfgUseTemplate = '$args.use_template';
var cfgIsPopup = '$args.KEEP.IsPopUp';
var rptName = new Array("crsum.rpt", "crdtl.rpt");
var cfgCanEdit = true;
</SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/date_helper.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/convert_date.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/val_type.js"></SCRIPT>
<PDM_INCLUDE FILE=std_list_include.htmpl>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/comboname.js"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT>
</HEAD>
<BODY CLASS=emp>
<PDM_INCLUDE FILE=std_body.htmpl>
<PDM_FORM NAME="frmFID">
</PDM_FORM>
<PDM_IF "${current:n/a}" != "n/a">
<SCRIPT LANGUAGE="JavaScript">
var msgFoundNone = "No requests found";
var msgFound1 = "1 request found";
var msgFound = "%1 requests found";
var msgFoundMore = "%1 requests found.  Displaying %2 through %3";
var msgSelect = "Click to select desired request";
var msgSelectAlg = "Click to select desired request and add a %1 activity log";
var ref_num_style;
<PDM_MACRO NAME=lsStart>
rs.overrideMenu=true
<pdm_macro name=lsWrite text="pdm_if \"@{list.sla_violation:0}\" != '0'"> 
<pdm_macro name=lsWrite text="ref_num_style = 'listHilite';">
<pdm_macro name=lsWrite text="pdm_elif \"@{list.macro_predicted_violation:0}\" != '0'"> 
<pdm_macro name=lsWrite text="ref_num_style = 'listWarning';">
<pdm_macro name=lsWrite text="pdm_elif \"@{list.predicted_sla_violation:0}\" != '0'"> 
<pdm_if "$env.NX_TTV_HIGHLIGHT" == 'Yes' && "$env.NX_TTV_ENABLED" != "">
<pdm_macro name=lsWrite text="pdm_if @{list.ttv_act_slas.length:0} == 0">
<pdm_macro name=lsWrite text="ref_num_style = '';">
<pdm_macro name=lsWrite text="pdm_else">
<pdm_macro name=lsWrite text="ref_num_style = 'listWarning';">
<pdm_macro name=lsWrite text="/pdm_if">
<pdm_else>
<pdm_macro name=lsWrite text="ref_num_style = 'listWarning';">
</pdm_if>
<pdm_macro name=lsWrite text="pdm_else">
<pdm_macro name=lsWrite text="ref_num_style = '';">
<pdm_macro name=lsWrite text="/pdm_if">
     <PDM_MACRO NAME=lsCol hdr="Request #" attr=ref_num link=yes style=ref_num_style>
     <PDM_MACRO NAME=lsCol hdr=Status attr=status>
     <PDM_MACRO NAME=lsCol hdr="Open Date" attr=open_date>
     <PDM_MACRO NAME=lsCol hdr=Priority label=Prio attr=priority>
     <PDM_MACRO NAME=lsCol hdr=Group attr=group>
     <PDM_MACRO NAME=lsCol label=Description attr=description startrow=yes width=50 colspan=6>
<PDM_MACRO NAME=lsEnd factory=cr>
</SCRIPT>
</PDM_IF>
<BASE TARGET="_top">
<PDM_INCLUDE FILE="std_footer.htmpl">
</BODY>
</HTML>

<PDM_WSP>
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