Home 
 1. Upgrade 
 1.1 Check hardware 
 1.2 Backup 
 1.3 Installation r11.2 
 1.4 Upgrade Wizard 
 1.5 PDM_Configure 
 2. Technical 
 2.1 CAZIPXP 
 2.2 APPLYPTF 
 2.3 Patching 
 3. Analyst 
 3.1 Costs in Change Orders 
 3.2 Business Impact in Change Orde...  
 3.3 Remove Edit button from activi...  
 4. Employee 
 4.1 Default creation: Incidents 
 4.2 Remove ability to submit knowl...  
 4.3 Change initial screen to ITIL ...  
 4.4 Limited overview of activities 
 4.5 Removal of buttons 
 4.6 Log Comments 
 4.7 View attachments 
 5. Web pages 
 5.1 Analyst 
 5.2 Employee 
4.6 Log Comments
Since we're going to use "Self Service" from now on. We want to avoid that older "Log Comments" are visible towards the employees. Therefor we have set all current log comments towards "internal".
This was performed through a SQL query in "SQL Query Analyzer".
Overview the list:
select * from act_log where type='LOG'
Update the tables:
update act_log
     set internal = 1
          where type='LOG'
Additionally, we've given the members of all support groups, the right to view internal notes.
This is performed through => Security => Access Type.
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