Home 
 1. Upgrade 
 1.1 Check hardware 
 1.2 Backup 
 1.3 Installation r11.2 
 1.4 Upgrade Wizard 
 1.5 PDM_Configure 
 2. Technical 
 2.1 CAZIPXP 
 2.2 APPLYPTF 
 2.3 Patching 
 3. Analyst 
 3.1 Costs in Change Orders 
 3.2 Business Impact in Change Orde...  
 3.3 Remove Edit button from activi...  
 4. Employee 
 4.1 Default creation: Incidents 
 4.2 Remove ability to submit knowl...  
 4.3 Change initial screen to ITIL ...  
 4.4 Limited overview of activities 
 4.5 Removal of buttons 
 4.6 Log Comments 
 4.7 View attachments 
 5. Web pages 
 5.1 Analyst 
 5.2 Employee 
1.1 Check hardware
The following requirements must be met or exceeded for Unicenter Service Desk r11.2 to install and run properly:
Hardware
Requirements
CPU
Single Processor 2.0GHz, Dual Processor 2.0GHz preferred
RAM
2GB minimum, 4GB preferred
Disk Space
1GB
The following requirements must be met or exceeded for the Management Database (MDB) to install and run properly:
Hardware
Requirements
Small
CPU
Single Processor 2.0GHz
 
 
RAM
2GB minimum
 
 
Disk Space
4GB minimum *
Medium
CPU
Dual Processor 2.0GHz
 
 
RAM
2GB minimum, 4GB preferred
 
 
Disk Space
4GB minimum *
Large
CPU
Quad Processor 2.0GHz
 
 
RAM
4GB minimum
 
 
Disk Space
4GB minimum *
* Will increase over time to accommodate database growth.
Database size
Top